2nd Line Engineer Bristol

Our client is looking for a 2nd Line Engineer to help support and maintain their existing managed IT Support client base.  This is a fantastic company to work for and you will play an important role in this small business. They value their employees and are dedicated to investing in ongoing training and development.


A competitive salary of £25k – £30k (depending on experience)





Type of Role


The Role

Role Summary:

  • You will join the front line of our client’s service desk to help support and maintain their existing managed IT Support client base.
  • A broad skill set is required for this role as you will be joining the escalation point for the service desk. It would be advantageous but not a pre-requisite if you have Azure platform and service skills.

You will access a  continuous development program in a fast-paced and friendly work environment with plenty of social events.

The Requirements

The Successful Candidate Will Have:

  • 5+ years previous experience held in an MSP environment.
  • Ability to support and resolve Microsoft Server operating systems and technologies.
  • Ability to support and resolve Microsoft AD, DNS and Remote Desktop Services
  • Ability to support and resolve all network related technologies and equipment.
  • Ability to support and resolve client application, connectivity, and hardware-based incidents.
  • Ability to support and resolve Azure and Microsoft 365
  • Exposure to Hyper-V and vSphere virtualization technologies
  • Exposure to backup and DR technologies
  • Strong customer service skills, written and orally.
  • Confident and driven personality
  • Eagerness to work in a fast-paced environment.
  • Have own transport and driving license

Personal Skills:

  • Hungry for learning and developing your skill set
  • Analytical thinking towards identifying, recommending, and introducing process improvements.
  • Experience in adoption of new technologies though research to deployment of a solution.
  • Good at documentation & keeping detailed notes to provide technical documentation.
  • You need to be self sufficient to manage and prioritise your queue.
  • You need to be a team player with a good sense of humour.

This job is for me

If you feel that you can successfully fulfil this vacancy then apply now:


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KME Recruitment Services



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