Care Coordinator

Care Coordinator

Our client is looking for a Care Coordinator to join their team to service their existing client base in the healthcare industry to ensure client and clinician satisfaction. This is a fantastic opportunity to join an innovative, forward-thinking and fast-growing company who prides itself on its people-centred approach towards employees and clients.

The successful candidate will provide support and interaction to clients and clinicians within the company to ensure staffing solutions are provided with precision and accuracy, matching the needs of the client to the skills of the clinicians in accordance with current best practices, policy and procedures, agreed standards, legislative requirements and relevant regulations.

Salary

Up to £26k per annum, plus on-call allowance (paid separately).

Location

Bradley Stoke, Bristol

Hours

37.5 hours per week, Monday to Friday, office-hours, plus on-call one week in four.

Type of Role

Full-time, permanent

The Role

  • Supporting staffing solutions for all client account management matters working closely with Account Management, Sales and Transforming Care teams to support business retention and growth
  • Dealing with all inbound enquiries working with team members ensuring these are dealt with promptly and efficiently and meet the needs of the clients
  • Exceeding the expectations of clients by going above and beyond to deliver service levels
  • Building and maintaining good relationships with the clients, clinicians and colleagues
  • Seeking and recording insightful feedback and information from both clinicians and clients
  • Identifying clinicians who have not worked in a while and proactively reaching out to them
  • Communicating updates on all activities across the shift and shift handovers
  • Becoming an expert with all business systems, accurately recording clinician and client information for business use
  • Maintaining a focus on immediate (24 hours) demands whilst monitoring the progress of medium (one week plus) and long term (one month plus) requirements
  • Maintaining clear communications with clinicians and ensuring they are compliant to support internal and external client support needs
  • Undertaking clinician supervision
  • Undertaking the on-call rota
  • Reporting accidents/incidents asap to Family Relationship Manager and Registered Manager.

Full training will be provided.

Start date: asap for the right candidate.

The Requirements

  • Ideally, have experience within the healthcare industry
  • Possess clear and concise written and spoken communication skills
  • Have strong time management and organisational skills
  • Possess problem-solving skills
  • Have experience in dealing with incoming calls/queries
  • Be passionate about providing an excellent customer service
  • Have strong administration and computer skills
  • Have the ability to manage multiple tasks and changing priorities
  • Have high attention to detail

This job is for me

If you feel that you can successfully fulfil this vacancy then apply now:

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