Care Coordinators
Care Coordinators
This is a fantastic opportunity to join an innovative, forward-thinking and fast-growing company who prides itself on its people-centred approach towards employees and clients.
Salary
Location
Hours
Monday to Friday (37.5 hours per week) between the hours of 8 am-8 pm with 3 different shifts: 8 am-4 pm, 10 am-6 pm, 12-8 pm (this shift will always be working from home once the 6-month probation period of passed). No on-call is involved in this role.
Type of Role
The Role
- Supporting staffing solutions for all client account management matters working closely with other business teams to support business retention and growth
- Dealing with all inbound enquiries working with team members ensuring these are dealt with promptly and efficiently and meet the clients’ needs.
- Exceeding clients’ expectations by going above and beyond to deliver service levels
- Building and maintaining a relationship with clients and clinicians
- Seeking and recording insightful feedback and information from both clinicians and clients
- Identifying clinicians who have not worked in a while and proactively reaching out to them
- Communicating updates on all activities across the shift and shift handovers
- Becoming an expert with all business systems, accurately recording clinician and client information for business use
- Maintaining a focus on immediate (24 hours) demands whilst monitoring the progress of medium (one week plus) and long term (one month plus) requirements
- Maintaining clear communications with clinicians and ensuring they are compliant to support internal and external client support needs.
Note that after the 6-month probation period has been passed, then candidates can work from home and in the office (the majority of time will be in the office with an approximate 70:30 split).
The Requirements
- Ideally, have experience within the healthcare industry
- Possess clear and concise written and spoken communication skills
- Have strong time management and organisational skills
- Possess problem-solving skills
- Have experience in dealing with a high volume of incoming calls/queries
- Be passionate about providing an excellent customer service
- Have strong administration and computer skills (Word, Excel, Outlook)
- Have the ability to manage multiple tasks and changing priorities
- Have high attention to detail
This job is for me
If you feel that you can successfully fulfil this vacancy then apply now:
- By applying online
- Or calling us on: 01392 344924
- Or emailing your CV to: info@kmerecruitment.com
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