Care Coordinators

Care Coordinators

Our client is looking for two Care Coordinators to join their team to service and support their clients and clinicians to ensure staffing solutions are provided with precision and accuracy, matching the needs of the client to the skills of the clinicians in accordance with current best practices, policy and procedures, agreed standards, legislative requirements and relevant regulations.

This is a fantastic opportunity to join an innovative, forward-thinking and fast-growing company who prides itself on its people-centred approach towards employees and clients.

Salary

Around £23k (depending on experience)

Location

Bradley Stoke, Bristol (hybrid working)

Hours

Monday to Friday (37.5 hours per week) between the hours of 8 am-8 pm with 3 different shifts: 8 am-4 pm, 10 am-6 pm, 12-8 pm (this shift will always be working from home once the 6-month probation period of passed). No on-call is involved in this role.

Type of Role

Full-time, permanent

The Role

  • Supporting staffing solutions for all client account management matters working closely with other business teams to support business retention and growth
  • Dealing with all inbound enquiries working with team members ensuring these are dealt with promptly and efficiently and meet the clients’ needs.
  • Exceeding clients’ expectations by going above and beyond to deliver service levels
  • Building and maintaining a relationship with clients and clinicians
  • Seeking and recording insightful feedback and information from both clinicians and clients
  • Identifying clinicians who have not worked in a while and proactively reaching out to them
  • Communicating updates on all activities across the shift and shift handovers
  • Becoming an expert with all business systems, accurately recording clinician and client information for business use
  • Maintaining a focus on immediate (24 hours) demands whilst monitoring the progress of medium (one week plus) and long term (one month plus) requirements
  • Maintaining clear communications with clinicians and ensuring they are compliant to support internal and external client support needs.

Note that after the 6-month probation period has been passed, then candidates can work from home and in the office (the majority of time will be in the office with an approximate 70:30 split).

The Requirements

  • Ideally, have experience within the healthcare industry
  • Possess clear and concise written and spoken communication skills
  • Have strong time management and organisational skills
  • Possess problem-solving skills
  • Have experience in dealing with a high volume of incoming calls/queries
  • Be passionate about providing an excellent customer service
  • Have strong administration and computer skills (Word, Excel, Outlook)
  • Have the ability to manage multiple tasks and changing priorities
  • Have high attention to detail

This job is for me

If you feel that you can successfully fulfil this vacancy then apply now:

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