Service Advisor

Customer Service Advisor

Our client is seeking two Customer Service Advisers to join their Barnstaple office. This is an exciting opportunity to join a well-respected and growing company with the potential for future development within their business.

They are looking for two enthusiastic and customer-focussed individuals to join their small and friendly Barnstaple team, where the candidates will play a key part in the success of this expanding local business.


Up to £22k.


Barnstaple, Devon


Monday to Friday (9 am-5 pm).

Type of Role

Full-time, permanent.

The Role

Key Responsibilities:

  • Promoting the company’s products to their existing customers
  • Providing excellent customer service at all times
  • Ensuring customers are always happy and the business meets its sales targets, achieving its growth plans.
  • Building relationships with new customers which entails contacting local businesses and gaining contact details to pass on to the company’s commercial team to contact/sell (approximately two days a week)
  • Some cold calls will be involved, but mainly to existing or ex-customers or using introductory letters to be followed up by calls (this will involve around two hours of sales activity every Friday – sending around ten letters or making ten telephone calls to new or existing customers).
  • Contributing to marketing campaigns
  • Selling professionally and compliantly, delivering a consistently good experience to customers.
  • Providing exceptional administrative support, handling insurance quotations and undertaking insurance transactions, general sales and administrative tasks, claims to handle and potentially some bookkeeping administration with a ‘can-do’ proactive enthusiasm.
  • Maximising inbound sales opportunities, cross-selling to new and existing customers and assisting with renewal retention by using your excellent telephone manner to make the most of every call.
  • Minimum qualifications: Maths & English Grade C or above and IT GCSE (or equivalent) or other qualifications that will demonstrate the capability to undertake the qualifications required for this role.

Annual leave allowance: 26 days holiday per annum plus bank holidays.

Salary: £20k- £22k depending on experience. There will also be tailored monetary incentives too.

The Requirements

Candidates will:

  • Ideally, have previous insurance experience, although full training is provided.
  • Have experience within a customer service environment.
  • Possess a friendly and professional nature to build long-lasting business relationships.
  • Be willing to learn and take on board new information.
  • Ideally possess Maths and English Grade C or above, or higher education qualifications.
  • Possess good IT, customer service and administrative skills.
  • Be no stranger to applying an outstanding telephone manner and a flexible, people-orientated approach to everything you do.
  • Relish the challenge of being part of a truly customer-focused, ambitious team.
  • Sales/prospecting experience would be desirable; however, not essential.

This job is for me

If you feel that you can successfully fulfil this vacancy then apply now:


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