Key Responsibilities:

• Promoting the company’s products to their existing customers
• Providing excellent customer service at all times
• Ensuring customers are always happy and the business meets its sales targets, achieving its growth plans.
• Building relationships with new customers which entails contacting local businesses and gaining contact details to pass on to the company’s commercial team to contact/sell (approximately two days a week)
• Some cold calls will be involved, but mainly to existing or ex-customers or using introductory letters to be followed up by calls (this will involve around two hours of sales activity every Friday – sending around ten letters or making ten telephone calls to new or existing customers).
• Contributing to marketing campaigns
• Selling professionally and compliantly, delivering a consistently good experience to customers.
• Providing exceptional administrative support, handling insurance quotations and undertaking insurance transactions, general sales and administrative tasks, claims to handle and potentially some bookkeeping administration with a ‘can-do’ proactive enthusiasm.
• Maximising inbound sales opportunities, cross-selling to new and existing customers and assisting with renewal retention by using your excellent telephone manner to make the most of every call.
• Minimum qualifications: Maths & English Grade C or above and IT GCSE (or equivalent) or other qualifications that will demonstrate the capability to undertake the qualifications required for this role.

Annual leave allowance: 26 days holiday per annum plus bank holidays.

Salary: £20k- £22k depending on experience. There will also be tailored monetary incentives too.