Customer Support
Customer Support
Our client, who operates within the renewables market, is looking for a Customer Support candidate to join their friendly customer services team on a 6-month basis.
This is an excellent opportunity to join a fantastic employer that genuinely values its staff and has proven this by being awarded the Investor in People award for over 15 years now.
Salary
£20k
Location
Hours
Type of Role
The Role
The role will involve, albeit not limited to, the following:
- Acting as the first point of contact for any incoming queries
- Preparing and putting together manuals and documents for customers
- Contacting customers to book their delivery
- Dealing with a variety of people
- Releasing relevant information to the warehouse and constantly communicating with them
- General basic admin using emails (Outlook), Word and the company’s bespoke systems, which the candidate will receive training on
- The small team works very closely together, so the role may also involve helping colleagues with other tasks during busy periods.
- This can be hectic at times, involving managing a high volume of incoming and conflicting demands.
Training: Full training will be provided on all aspects of the role; however, candidates must be willing to learn.
Start date: Asap for the right candidate.
The Requirements
Candidates must be:
- Professional and well-spoken with a good telephone manner
- Customer service focused
- Diligent maintenance and creation of accurate company records
- IT literate
- Confident in dealing with incoming and outgoing telephone calls
- Able to work to tight deadlines and prioritise workloads
- Able to work in a calm and methodical manner
- Able to work on your own initiative without supervision
- Able to be flexible and adaptable to the needs of the business
- Familiarity with CRM systems (ideally)
This job is for me
If you feel that you can successfully fulfil this vacancy then apply now:
- By applying online
- Or calling us on: 01392 344924
- Or emailing your CV to: info@kmerecruitment.com
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