Customer Support

Customer Support

Our client, who operates within the renewables market, is looking for a Customer Support candidate to join their friendly customer services team on a 6-month basis.

This is an excellent opportunity to join a fantastic employer that genuinely values its staff and has proven this by being awarded the Investor in People award for over 15 years now.

Salary

£20k

Location

Honiton, Devon (office-based)

Hours

Monday to Friday, 9am-5pm

Type of Role

Full-time, 6-month contract.

The Role

The role will involve, albeit not limited to, the following:

  • Acting as the first point of contact for any incoming queries
  • Preparing and putting together manuals and documents for customers
  • Contacting customers to book their delivery
  • Dealing with a variety of people
  • Releasing relevant information to the warehouse and constantly communicating with them
  • General basic admin using emails (Outlook), Word and the company’s bespoke systems, which the candidate will receive training on
  • The small team works very closely together, so the role may also involve helping colleagues with other tasks during busy periods.
  • This can be hectic at times, involving managing a high volume of incoming and conflicting demands.

Training: Full training will be provided on all aspects of the role; however, candidates must be willing to learn.

Start date: Asap for the right candidate.

The Requirements

Candidates must be:

  • Professional and well-spoken with a good telephone manner
  • Customer service focused
  • Diligent maintenance and creation of accurate company records
  • IT literate
  • Confident in dealing with incoming and outgoing telephone calls
  • Able to work to tight deadlines and prioritise workloads
  • Able to work in a calm and methodical manner
  • Able to work on your own initiative without supervision
  • Able to be flexible and adaptable to the needs of the business
  • Familiarity with CRM systems (ideally)

This job is for me

If you feel that you can successfully fulfil this vacancy then apply now:

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