The role will involve, albeit not limited to, the following:

• Acting as the first point of contact for any incoming queries
• Contacting customers to arrange deliveries
• Ordering and arranging direct-to-site deliveries
• Dealing with a variety of people
• Undertake sales order fulfilment
• Checking carrier invoices and reporting details to Finance
• Stock support, including checking and entering stock receipts, resolving stock queries and undertaking stocktaking
• Managing and administering returns and investigating and processing carrier claims
• General basic admin using emails (Outlook), Word and the company’s bespoke systems, which the candidate will receive training on
• Preparing and putting together manuals and documents for customers
• This can be a hectic role involving a high volume of incoming and conflicting demands.

Training: Full training will be provided on all aspects of the position; however, candidates must be willing to learn.