Customer Support

Customer Support

Our client, based in Honiton and operating within the renewables market, is looking for a Customer Support candidate to join their friendly customer services team on a 12-month fixed-term basis to cover maternity leave.

This is an excellent opportunity to join a fantastic employer who has won multiple awards for how they truly value their staff and customers. The business has exciting growth plans over the next couple of years to potentially offer the right candidate a permanent role within the company moving forward.


£21,250 plus monthly bonus based on company performance.


Honiton, Devon


Monday to Friday, 37.5 hours, 9 am-5 pm (the company would consider a 30-hour week – 6 hours per day for the right candidate).

Type of Role

12-month fixed-term contract covering maternity.

The Role

The role will involve, albeit not limited to, the following:

  • Acting as the first point of contact for any incoming queries
  • Contacting customers to arrange deliveries
  • Ordering and arranging direct-to-site deliveries
  • Dealing with a variety of people
  • Undertake sales order fulfilment
  • Checking carrier invoices and reporting details to Finance
  • Stock support, including checking and entering stock receipts, resolving stock queries and undertaking stocktaking
  • Managing and administering returns and investigating and processing carrier claims
  • General basic admin using emails (Outlook), Word and the company’s bespoke systems, which the candidate will receive training on
  • Preparing and putting together manuals and documents for customers
  • This can be a hectic role involving a high volume of incoming and conflicting demands.

Training: Full training will be provided on all aspects of the position; however, candidates must be willing to learn.

The Requirements

Candidates must be:

  • Professional and well-spoken with a good telephone manner
  • Customer service focused
  • Diligently maintaining and creating of accurate company records
  • IT literate
  • Confident in dealing with incoming and outgoing telephone calls
  • Able to work to tight deadlines and prioritise workloads
  • Able to work in a calm and methodical manner
  • Able to work on your own initiative without supervision
  • Possess good numerical skills
  • Able to be flexible and adaptable to the needs of the business
  • Familiarity with CRM systems (ideally)

This job is for me

If you feel that you can successfully fulfil this vacancy then apply now:


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