Technical Leadership & Compliance Oversight

• Provide technical leadership across all service and maintenance operations.
• Ensure all engineering work meets current legislation, British Standards, and contractual requirements.
• Develop, maintain, and enhance technical compliance frameworks aligned to ISO and health & safety standards.
• Lead audits, inspections, and compliance reviews, creating clear action plans for improvement.
• Maintain compliance documentation, training records, and certification databases, ensuring audit readiness.

Partnering with the Service Delivery Manager

• Work collaboratively to align operational performance with technical standards.
• Provide support to the Helpdesk and engineering teams in fault diagnosis and quoting.
• Identify recurring technical issues or training opportunities through service performance data.

Training, Competency & Development

• Identify skills gaps and deliver targeted training and competency assessments.
• Maintain a detailed Engineer Competency Matrix covering capability, accreditations, and training status.
• Deliver toolbox talks, technical workshops, and update sessions for engineers.

Quality Assurance & Continuous Improvement

• Lead quality reviews, ensuring completed works meet contractual and regulatory requirements.
• Analyse customer feedback and service trends to identify opportunities for improvement.
• Drive corrective and preventive action programmes following audits or technical reviews.
• Support ISO and external audits across all technical activities.

Technical Support & Quoting

• Prepare and review quotes for small works and repairs.
• Provide pricing guidance and technical validation to the Helpdesk team.

Reporting & Insight

• Produce reports on technical compliance, audit outcomes, and engineer competency.
• Present technical summaries and improvement plans at management and client meetings.
• Use data insights to support technical strategy and planning.

Client & Stakeholder Engagement

• Act as a key point of contact for technical and compliance matters.
• Attend client meetings to provide updates on quality assurance and compliance.
• Support contract mobilisation to ensure technical readiness from day one.

Why Join?

• A key strategic role influencing quality, compliance, and performance.
• Opportunity to shape technical standards and develop engineering capability.
• Work within a supportive and collaborative team environment.