Customer Service Advisor
Customer Service Advisor
Our client is seeking two Customer Service Advisers to join their Barnstaple office.
This is an exciting opportunity to join a very well-respected and growing company with genuine potential for future development within their business.
They are looking for two enthusiastic and customer-focussed individuals to join their small and friendly Barnstaple team, where the candidates will play a crucial part in the success of this expanding local business.
Salary
Location
Hours
Type of Role
The Role
Key Responsibilities:
- Promoting the company’s products to its existing customers
- Providing excellent customer service at all times
- Ensuring customers are happy and the business meets its sales targets, achieving its growth plans.
- Selling professionally and compliantly, delivering a consistently good experience to customers.
- Providing exceptional administrative support, handling insurance quotations and undertaking insurance transactions, general sales and administrative tasks, claims handling and potentially some bookkeeping administration with a ‘can-do’ proactive enthusiasm.
- Contributing to marketing campaigns
- Building relationships with new customers entails contacting local businesses and gaining contact details to pass onto the company’s commercial team.
- Some cold calls will be involved but mainly to existing or ex-customers or using introductory letters to be followed up by calls.
- Maximising inbound sales opportunities, cross-selling to new and existing customers and assisting with renewal retention by using your excellent telephone manner to make the most of every call.
The Requirements
Candidates will:
- Ideally have previous finance/insurance experience, although full training is provided so this is not necessary.
- Have experience within a customer service environment.
- Possess a friendly and professional nature to build long-lasting business relationships.
- Be no stranger to applying an outstanding telephone manner and a flexible, people-orientated approach to everything you do.
- Relish the challenge of being part of a truly customer-focused, ambitious team.
- Be willing to learn and take on board new information (this role will require the candidates to partake in examinations in order to allow them to operate within this regulated industry).
- Ideally possess Maths and English Grade C or above, or higher education qualifications.
- Possess good IT, customer service and administrative skills.
- Sales/prospecting experience would be desirable; however, not essential.
This job is for me
If you feel that you can successfully fulfil this vacancy then apply now:
- By applying online
- Or calling us on: 01392 344924
- Or emailing your CV to: info@kmerecruitment.com
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