As a Service & Work Control Administrator, you will play a vital part in ensuring smooth day-to-day operations of the service department. You’ll be the first point of contact for customers, supporting engineers with scheduling and service requests, and handling key administration tasks, keeping everything running efficiently.

Key Responsibilities:

• Handling incoming customer calls and emails, logging service requests promptly.
• Scheduling engineers for service appointments across the South West and South Wales.
• Ordering and booking stock/parts, and arranging installations.
• Managing toner requests, including dispatching orders and liaising with third-party providers.
• Maintaining Print Mib and @remote portals.
• Coordinating third-party service callouts.
• Processing Lexmark warranties.
• Supporting the administration of the company’s new CRM (Sherpa).
• Overseeing the toner recycling scheme.
• Preparing engineer statistics and reports for management.
• Providing meter readings and call details to Account Managers.
• Assisting with occasional picking/packing of toners from stock.
• Carrying out any other reasonable duties within the scope of the role.

What’s On Offer:

• 20 days holiday plus bank holidays (rising annually to 25 days plus bank holidays).
• Full training provided.
• Supportive team environment, working closely with colleagues across service, admin, and billing teams.
• Long-term career opportunity with a successful and growing company.

Recruitment Process: 1st Interview: 11th/12th September