Customer Service Advisor

Customer Service Advisor

Our client is seeking two Customer Service Advisers to join their Barnstaple office.

This is an exciting opportunity to join a very well-respected and growing company with genuine potential for future development within their business.

They are looking for two enthusiastic and customer-focussed individuals to join their small and friendly Barnstaple team, where the candidates will play a crucial part in the success of this expanding local business.

Salary

£20k – £25k (depending on experience)

Location

Barnstaple, Devon

Hours

Monday to Friday, 9:00 am to 5:00 pm

Type of Role

Full-time, permanent

The Role

Key Responsibilities:

  • Promoting the company’s products to its existing customers
  • Providing excellent customer service at all times
  • Ensuring customers are happy and the business meets its sales targets, achieving its growth plans.
  • Selling professionally and compliantly, delivering a consistently good experience to customers.
  • Providing exceptional administrative support, handling insurance quotations and undertaking insurance transactions, general sales and administrative tasks, claims handling and potentially some bookkeeping administration with a ‘can-do’ proactive enthusiasm.
  • Contributing to marketing campaigns
  • Building relationships with new customers entails contacting local businesses and gaining contact details to pass onto the company’s commercial team.
  • Some cold calls will be involved but mainly to existing or ex-customers or using introductory letters to be followed up by calls.
  • Maximising inbound sales opportunities, cross-selling to new and existing customers and assisting with renewal retention by using your excellent telephone manner to make the most of every call.

The Requirements

Candidates will:

  • Ideally have previous finance/insurance experience, although full training is provided so this is not necessary.
  • Have experience within a customer service environment.
  • Possess a friendly and professional nature to build long-lasting business relationships.
  • Be no stranger to applying an outstanding telephone manner and a flexible, people-orientated approach to everything you do.
  • Relish the challenge of being part of a truly customer-focused, ambitious team.
  • Be willing to learn and take on board new information (this role will require the candidates to partake in examinations in order to allow them to operate within this regulated industry).
  • Ideally possess Maths and English Grade C or above, or higher education qualifications.
  • Possess good IT, customer service and administrative skills.
  • Sales/prospecting experience would be desirable; however, not essential.

This job is for me

If you feel that you can successfully fulfil this vacancy then apply now:

KME Sales NEWSLETTER

  • This field is for validation purposes and should be left unchanged.

KME Recruitment Services

Profiling

Profiling

We pride ourselves on providing a complete recruitment solution and are continually looking for ways to offer additional services that we feel will…

read more
CV Writing Tips

CV Writing Tips

Your CV is your tool for gaining a companies initial interest. If your CV is not eye-catching, it is full of grammatical errors and does not represent your…

read more
Share This