Customer Service Advisor

Customer Service Advisor

Our client is seeking two Customer Service Advisers to join their Barnstaple office.

This is an exciting opportunity to join a very well-respected and growing company with genuine potential for future development within their business.

They are looking for two enthusiastic and customer-focussed individuals to join their small and friendly Barnstaple team, where the candidates will play a crucial part in the success of this expanding local business.


£20k – £25k (depending on experience)


Barnstaple, Devon


Monday to Friday, 9:00 am to 5:00 pm

Type of Role

Full-time, permanent

The Role

Key Responsibilities:

  • Promoting the company’s products to its existing customers
  • Providing excellent customer service at all times
  • Ensuring customers are happy and the business meets its sales targets, achieving its growth plans.
  • Selling professionally and compliantly, delivering a consistently good experience to customers.
  • Providing exceptional administrative support, handling insurance quotations and undertaking insurance transactions, general sales and administrative tasks, claims handling and potentially some bookkeeping administration with a ‘can-do’ proactive enthusiasm.
  • Contributing to marketing campaigns
  • Building relationships with new customers entails contacting local businesses and gaining contact details to pass onto the company’s commercial team.
  • Some cold calls will be involved but mainly to existing or ex-customers or using introductory letters to be followed up by calls.
  • Maximising inbound sales opportunities, cross-selling to new and existing customers and assisting with renewal retention by using your excellent telephone manner to make the most of every call.

The Requirements

Candidates will:

  • Ideally have previous finance/insurance experience, although full training is provided so this is not necessary.
  • Have experience within a customer service environment.
  • Possess a friendly and professional nature to build long-lasting business relationships.
  • Be no stranger to applying an outstanding telephone manner and a flexible, people-orientated approach to everything you do.
  • Relish the challenge of being part of a truly customer-focused, ambitious team.
  • Be willing to learn and take on board new information (this role will require the candidates to partake in examinations in order to allow them to operate within this regulated industry).
  • Ideally possess Maths and English Grade C or above, or higher education qualifications.
  • Possess good IT, customer service and administrative skills.
  • Sales/prospecting experience would be desirable; however, not essential.

This job is for me

If you feel that you can successfully fulfil this vacancy then apply now:


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KME Recruitment Services



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