The primary responsibilities for the role will include the following:

• Act as the first point of contact for new customers and will therefore need to deliver an excellent first impression and customer service experience.
• Manage and develop customer relationships via the telephone, online chat and email.
• Qualify potential quality business opportunities and gain an understanding of project requirements.
• Assist customers with information requests.
• Utilise your product knowledge to specify the most suitable system(s) for the customer’s project.
• Work closely with other internal colleagues to ensure customers receive excellent service.
• Handling customer objections and negotiation when necessary.
• Record all activity and project details via the company’s CRM system.
• Be a team player, confident and driven towards ensuring that personal sales targets are met whilst contributing to achieving the team’s target through proactive identification and follow-up and effective qualification of potential new business.

Training: A very comprehensive induction and training programme is provided.

Start date: In the New Year.