Registered Manager

Our employee-centric client is looking for a Registered Manager to be responsible for the day-to-day operational management of their new service, ensuring the provision of a high-quality service that meets both individual needs and organisational priorities, in accordance with available resources, and that complies with relevant legislation.

This is an exciting opportunity to assist our client with the growth of a new Complex Care branch. The role would suit someone who is happy to lead all aspects including candidate recruitment, business development, contract tendering and implementation of packages.

Salary

Up to £38k (depending on experience)

Location

Birmingham, hybrid role (2 days per week in the office, 3 days in the field/remote working)

Hours

Monday to Friday, 830am-530pm plus oncall.

Type of Role

Full-time, permanent

The Role

  • Ensure frequent contact is maintained with clients, both funding bodies and families, to ensure all parties are satisfied to a high level and to facilitate retention and further growth.
  • To manage the growth of a significant pool of suitable calibre temporary nursing and care workers who are interviewed and then vetted by Compliance to be able to be placed
  • Encourage the development of Carer engagement with the Company
  • Ensure all nursing and care workers receive the mandatory training and all other training considered as appropriate and required.
  • Ensure frequent contact is maintained with temporary care workers to ensure both parties are satisfied to a high level and to facilitate retention
  • To ensure that all nursing and care workers in your branch are placed in accordance with prevailing legislation, contractual obligations and client needs
  • To ensure the team effectively utilise the systems in place, including the company database, PASS system and any call monitoring
  • To encourage the team to proactively develop good working relationships with clients, to ensure their needs are understood and met.
  • To encourage the Team to deal with issues and complaints with regards to any nursing and care worker in a timely and appropriate manner, to effectively manage all issues that are escalated to you, liaising with external bodies in a timely manner
  • To ensure all complaints are investigated and documented in a timely and effective manner, liaising with Compliance, the Commissioning body and Safeguarding
  • To encourage and ensure all branch employees update the Company database with all activity immediately
  • To be aware of when tenders are being issued in the region, develop key relationships with commissioning authorities and keep the Branch Manager informed of potential commercial opportunities.
  • Contribute to tender submissions as required, including costing services to be delivered
  • To make certain that constant changes in policy, legislation and the healthcare market is adhered to at all times
  • Ensure that branch employees are fully aware of, and adhere to, prevailing legislation, contractual obligations and Company policies and procedures at all times
  • To warrant that the region is operated in an efficient manner that reflects Company policy and CQC guidelines

The Requirements

  • If required to register under the Care Quality Commission as Registered Manager, an NVQ4 / QCF level 5 in Management, or equivalent
  • Significant experience in a complex care business at the management level
  • Ability to accurately cost projects and complete appropriate spreadsheets
  • A thorough understanding and appreciation of compliance and legislation in complex care
  • Ability to undertake risk assessments and design bespoke care plans ideally
  • Proven experience of building good relationships with commissioning authorities
  • Excellent customer service skills
  • Good understanding of the recruitment cycle
  • Ability to manage investigations into complex and sensitive issues
  • Strong customer orientation skills
  • Excellent planning and organizing skills
  • Excellent written and oral communication skills
  • Good attention to detail
  • Ability to analyse information and solve problems decisively
  • Ability to build and maintain excellent working relationships
  • Competent at prioritising and managing a heavy workload in a pressurised environment
  • To have the capacity to remain calm and professional when under pressure
  • Able to be mobile to travel to clients, occasional overnight stays

This job is for me

If you feel that you can successfully fulfil this vacancy then apply now:

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